Customer Service Representative

A-1 Exterminators is seeking a Customer Service Representative to join their team.

This individual must be detail oriented and professional. Some collection experience preferred, but not required.

Skills & Experience

  • Detail oriented
  • Ability to multitask
  • Proficient in all Microsoft applications
  • Ability to work independently
  • Ability to work in a fast paced environment
  • Ability to stay calm under pressure

Job Description for A-1 Exterminators Customer Service Representative

  • Receive incoming calls from current and prospective customer in a courteous and professional manner
  • Make outgoing calls to current and prospective customers in courteous and professional manner
  • Schedule appointment
  • Confirm/reschedule appointments
  • Communicate with customers through mail, email, fax, phone, etc.
  • Input/Update customer information in company database while paying close attention to details
  • Communicate with Technicians and sales team, regarding changes in schedule, eta’s or general information
  • Knowledgeable of company products and /offers
  • Use sales techniques to aid customers in their purchasing decision
  • Up selling company services to contribute a mutually beneficial relationship between the company and its customers
  • Problem solve
  • Closing calls in a timely and professional manner

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